KNA Digital is committed to protecting the privacy and confidentiality of all personal information shared with us in the course of providing our services. This Privacy Policy explains what data we collect, how it is used, and how it is protected.
1. Information We Collect
We may collect and process the following categories of information:
- Identity Information: Full name, business name, designation, and profile details.
- Contact Information: Email address, phone number, WhatsApp number, and business address.
- Financial Information: Payment method details (transaction reference numbers only — we do not store card numbers or mobile banking PINs).
- Business Information: Ad account IDs, Business Manager access, website URLs, product/service details, and performance data shared for the purpose of service delivery.
- Communication Records: WhatsApp messages, emails, and any written correspondence related to the engagement.
- Usage Data: If you visit our website, we may collect standard analytics data such as browser type, pages visited, and approximate location via cookies or analytics tools.
2. How We Use Your Information
Information collected is used solely for the following purposes:
- Delivering the contracted services (ad setup, campaign management, web development, etc.).
- Communicating project updates, reports, invoices, and strategy recommendations.
- Processing payments and maintaining financial records.
- Resolving disputes, verifying service delivery, and maintaining compliance records.
- With your consent: using anonymised performance data for portfolio and case study materials.
We do not sell, trade, rent, or monetise your personal data to any third party under any circumstances.
3. Data Sharing
Your data will not be shared with third parties except in the following limited circumstances:
- Service Delivery: Necessary access may be granted to ad platform dashboards (Meta, Google, TikTok) for campaign management purposes only.
- Legal Compliance: If required by law, court order, or regulatory authority.
- Business Protection: To defend against fraudulent or unlawful activity.
4. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Access to your ad accounts and platforms is managed through official business access roles (e.g., Meta Business Manager partner access) and is revoked upon termination of services. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain Client data only for as long as is necessary to fulfil the contracted services and meet any applicable legal, accounting, or reporting obligations. Upon written request following termination of services, we will delete or anonymise personal data within 30 days, except where retention is required by law.
6. Cookies & Website Analytics
Our website may use cookies or third-party analytics tools (such as Google Analytics or Meta Pixel) to understand visitor behaviour and improve our online presence. These tools may collect anonymised browsing data. You may disable cookies through your browser settings; however, this may affect the functionality of certain website features.
7. Your Rights
As a Client or website visitor, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal obligations).
- Withdraw consent for portfolio or case study use at any time.
- Raise a complaint regarding the handling of your data.
To exercise any of these rights, contact us at: contact@knadigital.com
8. Third-Party Links
Our website or communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party platforms you access.
9. Policy Updates
We may update this Privacy Policy periodically. Any significant changes will be communicated to active Clients via email or WhatsApp. The effective date at the top of this document indicates when it was last revised.
For privacy-related questions, contact us at: contact@knadigital.com — KNA Digital · Khandakar Nakibul Akhter · Gazipur, Dhaka, Bangladesh